Terms and Conditions for Gardeners Bowes Park

These Terms and Conditions set out the basis on which our gardening services are provided to residential and commercial customers. By making a booking, you agree to be bound by these terms. They are intended to make the service clear, fair and consistent, whether you are arranging routine maintenance, a one-off visit, or a seasonal garden clearance. For the avoidance of doubt, these terms apply to all work carried out by our gardening team, including where a customer refers to us as their Gardeners Bowes Park service provider.

In these Terms and Conditions, references to “we”, “us” and “our” mean the gardening service provider, and references to “you” and “your” mean the customer or person requesting the service. Nothing in these terms affects your statutory rights as a consumer under applicable UK law. If any part of these terms is found to be invalid or unenforceable, the remaining provisions will continue in full force.

We aim to deliver a professional and reliable garden service, but the exact scope of work will always depend on the details agreed at the time of booking. This includes the size and condition of the garden, access arrangements, the materials required, and whether waste removal is included. Any variation in the scope may affect the final price, the duration of the visit, or the equipment needed.

Booking Process

A booking is formed when you request a service, we confirm availability, and you accept the quotation or estimate provided. The booking may be made by phone, email, online form, or any other method we make available. We may ask for information about the site, the type of gardening work required, access details, parking restrictions, and any hazards that may affect safe completion of the work. This is especially important for larger jobs such as hedge cutting, turf preparation, pruning, or garden tidy-ups.

All quotations are based on the information supplied by you at the time of enquiry. If the work differs from what was described, we may revise the quote before starting or during the visit if the change is discovered after work begins. We will usually confirm the date, approximate arrival time, and intended service scope in writing or by message. Any date stated is an estimate unless we expressly agree otherwise.

You must ensure that the person authorising the booking is legally able to do so and that all information provided is accurate. If you are booking on behalf of a landlord, tenant, managing agent, business, or other third party, you confirm that you have the necessary authority. We may refuse or cancel a booking if we reasonably believe the information provided is incomplete, misleading, or unsuitable for safe service delivery.

Payments and Charges

Our charges may be based on a fixed quotation, an hourly rate, a daily rate, or a combination of these depending on the nature of the gardening service. The price may also reflect labour, tools, disposal fees, parking, access difficulty, and any specialist materials agreed in advance. Unless stated otherwise, all prices are inclusive of VAT where applicable and exclude any additional charges that arise from changes to the original scope.

Payment terms will be explained before or at the time of booking. In many cases, payment is due on completion of the service, although deposits or part payments may be required for larger or scheduled jobs. We may accept bank transfer, card payment, or another agreed method. Where payment is made by invoice, you must pay within the period specified on the invoice. If no period is stated, payment is due immediately upon receipt.

Late payments may result in recovery action, additional administration charges, or suspension of further services. We reserve the right to charge interest on overdue sums at the statutory rate permitted under the Late Payment of Commercial Debts (Interest) Act 1998, where applicable. If a payment is declined, reversed, or disputed without valid reason, you will remain responsible for the full amount and any associated bank or collection fees.

Cancellations, Rescheduling and Access

You may cancel or reschedule a booking by giving reasonable notice. Unless a different cancellation policy is agreed in writing, we ask for at least 24 hours’ notice for standard visits and longer notice for larger projects that require dedicated equipment or staff allocation. If you cancel too late, we may charge a cancellation fee to cover lost time, mobilisation costs, or any non-recoverable expenses already incurred.

We may cancel or rearrange a visit if weather conditions, safety concerns, staff availability, equipment failure, or other circumstances beyond our control make it impractical or unsafe to proceed. If we do so, we will aim to offer an alternative date or time. We are not responsible for delays caused by traffic, emergencies, access restrictions, or events outside our reasonable control.

If we arrive at the property and are unable to complete the work because access has not been provided, the site is unsafe, or the necessary permissions have not been arranged, the booking may still be charged in full or in part. You are responsible for ensuring that gates, driveways, communal areas, pets, and children do not prevent safe work. Where work depends on utilities, water supply, or electricity, you must ensure these are available unless agreed otherwise.

Service Standards and Customer Responsibilities

We will carry out the service with reasonable skill and care, using appropriately trained staff and suitable equipment. We will take reasonable precautions to protect nearby surfaces, plants, fixtures, and property, but gardening work often involves natural materials, uneven ground, and existing site conditions that may create unavoidable risks. You should tell us in advance about fragile items, underground features, hidden hazards, or planted areas that require special handling.

You are responsible for obtaining any consents, permissions, or approvals needed for the work to take place. This may include permission from a landlord, managing agent, neighbour, local authority, or another person with an interest in the property. If a service requires access across shared areas or through third-party land, you must arrange that access before the appointment.

If you request pruning, cutting back, or removal of plants, shrubs, or trees, you accept that horticultural outcomes can vary depending on season, species, prior care, and condition. We do not guarantee regrowth, flowering, or recovery. Where we offer advice informally, it is given in good faith but does not amount to a binding guarantee or professional planning service unless expressly agreed in writing.

Liability and Limitations

Nothing in these terms excludes or limits our liability for death or personal injury caused by our negligence, fraud, fraudulent misrepresentation, or any other liability that cannot lawfully be excluded under UK law. Subject to that, we will not be liable for indirect or consequential loss, loss of profit, loss of opportunity, or loss arising from third-party actions, except where such loss is a foreseeable result of our breach and cannot be excluded by law.

We are not responsible for pre-existing damage, defects, decay, unstable structures, hidden pipes, underground cables, pest activity, or poor soil conditions that were not reasonably visible or disclosed before the work started. Garden services may involve the use of tools, ladders, cutting equipment, and movement of waste, and despite reasonable care, minor scuffing, surface disturbance, or incidental contact may occur. We will not be liable for damage caused by inaccurate information supplied by you or by conditions that could not reasonably have been identified in advance.

Our total liability for any claim arising out of a particular booking will be limited to the amount paid or payable for that booking, except where a different limit is required by law. This limitation applies whether the claim is based in contract, tort, negligence, breach of statutory duty, or otherwise. You are encouraged to protect valuable items and sensitive areas before the visit begins.

Waste Regulations and Disposal

Where waste removal is included, it will be handled in accordance with applicable UK waste legislation and environmental requirements. This means waste will be transported, stored, and disposed of responsibly, and only through lawful channels. We may separate green waste, soil, wood, plant matter, and general debris where practical, and we reserve the right to decline any item that requires specialist disposal, such as hazardous material, asbestos, chemicals, oil, paint, gas cylinders, clinical waste, or electrical goods.

Any green waste or garden material removed from your property becomes waste for disposal unless we agree in advance that it will be retained for reuse, composting, or another purpose. You must tell us if any waste may be contaminated, mixed with non-garden materials, or subject to special handling. If we discover prohibited or unexpected waste, we may stop work, charge additional fees, or require you to arrange lawful removal.

We comply with the Environmental Protection Act 1990 and the duty of care for controlled waste where applicable. If a waste transfer note or related documentation is required, we may complete it in line with the service arrangement. You must not ask us to dispose of items illegally, and we will not accept instructions that would breach waste regulations or environmental law.

Changes, Complaints and Termination

We may amend these Terms and Conditions from time to time to reflect changes in law, service methods, or operational requirements. The version in force at the time of your booking will apply to that booking unless we agree otherwise in writing. If a change is made after your booking but before the work is completed, it will not remove rights already acquired by either party unless required by law.

If you are unhappy with any aspect of the service, you should raise the matter promptly so that we can review it. We may ask for reasonable evidence, such as photographs or a description of the issue, in order to investigate properly. Nothing in this section limits any rights you may have under consumer protection law, but we may refuse further services where there has been abusive behaviour, repeated non-payment, or a serious breach of these terms.

We may terminate or suspend a booking where continued performance becomes unlawful, unsafe, or impractical, or where you materially breach these terms. If termination occurs, you will pay for all work already completed and any reasonable costs already committed. If we terminate due to your breach, we may also recover losses directly caused by that breach to the extent permitted by law.

Governing Law

These Terms and Conditions, and any dispute or claim arising from them or in connection with them, are governed by the laws of England and Wales. The courts of England and Wales will have exclusive jurisdiction, unless mandatory consumer law provides otherwise. By instructing our garden maintenance, clearance, pruning, or general outdoor care services, you acknowledge that you have read, understood, and agreed to these terms.

Gardeners Bowes Park services are provided on the basis of these legal terms only, and no other promises, statements, or implied conditions will apply unless confirmed in writing by an authorised representative. If you require any special arrangement, it must be agreed before the booking is confirmed and may be subject to additional charges.